ACCESS / RED TEAMBY COLE LYONS Scope an assessment ↗

PATIENT-ACCESS WORKFLOW READINESS

What can your team
actually verify?

Six evidence questions. A practical brief for the people responsible for your rollout. No email required.

Self-check · No system testing · Answers stay in this page

01Can your team show who is allowed to make this specific request?

Identify the requester separately from the patient. Include action limits and changes to proxy authority.

02Can you verify the exact milestone the agent says it completed?

A request received, a record changed, and a person informed are different milestones.

03Is there evidence of what happens when the outcome is uncertain?

Include a lost response, delayed confirmation, repeated request and an accountable recovery path.

04Does unfinished work reach a team that accepts responsibility?

For a fully automated workflow, consider the team that receives exceptions or unresolved requests.

05Can the person checking the agent actually verify its work?

Consider the evidence available, permissions, workload and authority to correct a problem.

06Were relevant controls and legitimate requests tested after the latest change?

Match evidence to the current workflow, policy, connector, site and configuration.

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