FICTIONAL EXAMPLE · EVIDENCE RECORD
An annotated evidence record.
Connect a completion claim to observable evidence — or mark it unverified.
Whether the evidence supports the claim.
| Step | Detail | Annotation |
|---|---|---|
| 01 · Promise | Request sent Caller heard: “we sent your request” | Conversation claim |
| 02 · Record | No matching work item Queue search found nothing to follow up | Does not match |
| 03 · Conclusion | Completion unverified Do not report as done; assign, accept and track | Recovery required |
What it shows.
“Done” is a claim. The authoritative record is the evidence. When they do not match, the completion is unverified — record the gap, assign an owner and track recovery. See when the agent says “done”.
Use it with your team.
- Build a rollout brief ↗ — define which record proves each promised milestone.
- Compare with the callback-review worksheet ↗
- Back to the free library ↗